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Linux, Virtualization, backups, sccm, VDI

Projects:
Deployed EMC VNX5200 storage and migrated around 20+ nodes including VMWARE datastores/VMs successfully from IBM DS5100 storage.
Deployed IBM pureflex chasis with compute nodes, FSM and V7000.
Smooth Data Center Migration with nominal downtime, including IBM PureFlex Power machines, HP, IBM, IBM, Storage.
Responsibilities:
Administers Symantec Netbackup with VTL, Data Domain on a hybrid environment (MS SQL, UNIX/Linux)
Administers Storage IBM DS 5100 & Storewise v7000 SAN
Works on AIX, Linux, IBM Power Series Servers/IBM PureFlex, HMC, APARs Power VM, IBM WAS, JBOSS, and VMWARE support.
Supports SQL, Oracle, Mcafee Server, Exchange, Fileserver servers administration tasks.
VMWARE administration, ESXi.
Responsible for maintaining good health of AIX/Linux Server, installing patches, updates, TL upgrades, Fixes, clustering of Power machines, hardening of servers as per standards, Oracle Installation and its pre-requisites setup, performance tuning etc.
Installed several LAMP Stack web servers for successfully deployments of company online ssl enabled websites.
Clean Red Hat/AIX/UNIX OS Installation & deployment/upgrading of Oracle Financials (App servers and db server) on IBM Power Nodes, IBM Flex Manager creation of LPAR etc.
Managing and keep updating DR/BCP site for all major applications
Plans and implements Disaster Recovery / Business Continuity Processes/Procedures
Coordinates with the Vendors-Support Providers for the timely resolutions of the problems and SLAs.

• Clean Red Hat OS Installation & deployment/upgrading of Application (Apps) Servers’, Network Dispatcher (ND) Server, Network Deployment Manager (NDM), Message Queue (MQ) Server, Database (DB) Server and Branch servers.
• Managing and keep updating SCB DR/BCP site for all major applications
• Responsible for core IT infrastructure support in all over Pakistan.
• Works on IBM WAS, Linux scripting, IBM & Dell Servers.
• Works on IBM DS4800, T3100.
• Works on BMC Remedy Tool, on incident, Change, and Problem Management Modules.
• Around 80+Linux and over 100 Windows Servers Support, including hardware and software of all Servers in Bank.
• Core Banking Application Support.
• Plans and implements Disaster Recovery / Business Continuity Processes/Procedures
• Coordinates with the Vendors-Support Providers for the timely resolutions of the problems
• Administration and Maintenance of Data Centre Servers and Applications
Projects:
• Implemented BMC Control-M for daily/monthly/Quarterly and yearly daily End of the Days process.
• Implemented including UAT and commissioning of IBM MQ server for Dotopal application

• Implemented, Change Management, Problem Management, and Incident Management via Alexxo tool.
• Service Management tool Alexxo administration and compliance.
• IBM and HP Servers mounting as per standards, software installation on servers in Data Center.
• Installation of FM-200 Fire alarm system in data center and got its training.
• UPS maintenance and their health monitoring.
• Over 300 nodes LAN support in Windows environment.
• Managing 9 members Service Management team on site and on remote locations.
• Performance Evaluation of IT Service Management Team.
• Communications Links troubleshooting, Lotus Notes and MS. Exchange support
• Initiate and implementation of Tandberg Video conferencing and achieved 1.5 million/m saving by reducing frequent traveling.
• IP Camera Support, Monitoring, vendor management,
• Link connectivity troubleshooting, vendor correspondence.
• Deployment of more than 30 Cisco AP 1130 & 1140 in HO and in Plants/Field Offices.
• SAP ECC6, User, Role & Profile Management
• SAP ECC6, Change & Transport Management

• Worked on IBM P590 Server machines.
• Providing AIX, SAN support on main site and DR site.
• Daily operations including Monitoring, Daily Backups and maintaining Health of the servers on AIX OS.
• Monitoring DATA Center and Servers.

• Over 600 nodes support including Notebooks, Desktop Machines, Thin Clients, Printers and scanners on remote sites as well.
• Managing Helpdesk Engineers, and daily helpdesk routines tasks.

• Previously works as Customer Care Consultant and then promoted to Supervisor Helpdesk& NOC.
• Got two months “employee of the months” awards.
• Customer Satisfaction in respect to the clients support.
• Floor management of support department.
• First Level Monitoring and controlling of support.
• Training and Development of Team.
• Roster management for team.
• Implementing policies and procedures as per SOP.
• ISP related issues monitoring. Data center Support and First level support of LAN/WAN Links.

• Bridges the IT sub-divisions. IT Helpdesk Trainings
• Escalate the Major Issues to the respective concerns.
• Provides instant updates to the Helpdesk.
• Acquiring instant updates regarding any IT issue. And Monitoring Helpdesk performance.